A Bit of Customer Service Correspondence

I'm making progress on my skirt, at about the same pace as this easy-peasy lemon-squeezy question I've been going back and forth about regarding my food processor:

Me to C********
Date: July 17
My C******** food processor is in need of repair. Please let me know of any local authorized repair centers so that I can take it in for repair.
Thanks! 
{my name}
{address}
{email address}
{home phone}



C******* to me
Date: July 20
Thank you for your inquiry. We apologize for any inconvenience you may have experienced. What is wrong with your machine? Based on the information you have provided, we need the model number, serial number and the color of the unit. The model and serial number can be found on the bottom of your unit.  Please reply, with history, to this email, providing us with the required information so we can further assist you. If you prefer, we welcome you to call our Customer Service Department at 1-800-726-**** with this information.  Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays.


Sincerely,
{employee first name}



Me to C********
Date: July 22
Model #: DFP-11
Serial #: I did not see a serial #.
Color: Off-white

Problem: The bowl locks onto the base with no problem. However, the cover, the piece that fits onto the base, doesn't completely close/lock. As a result, the machine does not work.

I'm not sure why you need all this information just to let me know of any authorized repair centers in western New York, but I have answered your questions.

I look forward to hearing from you -- I have some carrots to grate! :)

Thank you,
{name}



C******** to me
Date: July 23
Thank you for responding with the required information. Unfortunately the serial number you gave is invalid. The serial number is a 5 digit number possibly followed by a letter or two engraved into the bottom of the unit. Please find the engraved number. Please look on the bottom of the original work bowl, there should be a part number. What is that part number?

If you have any further questions please reply, with history, to this email. We welcome you to call our Customer Service Department at 1-800-726-****. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays. Please keep in mind the Customer Service Agent will not have access to your e-mail information.


Sincerely,
{employee first name}



Me to C********
Date: July 23
Hello,
The number that is engraved on the bottom of the base is 60701 K. (It didn't indicate that it was a serial number, but your telling me that it is a 5-digit number helped.)
The part number that is on the bottom of the original work bowl is DLC-865AGTX.

I look forward to your response to my original question.
Thank you,
{name}
{address}



C******** to me
Date: July 25
Valued Customer,

Thank you for your inquiry. We apologize for any inconvenience you may have experienced. Do you by chance have a proof of purchase (wedding registry, gift receipt, bank statement, credit card statement, or sales receipt) to show that the unit is less than 3 years old? If so, please attach it to this email in JPG/PNG format. Please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-****. Please keep in mind the Customer Service Agent will not have access to your e-mail information. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays.


Sincerely,
{employee first name}



Me to C********
Date: July 25
Hello again, C******** Customer Service,
This was a wedding gift purchased for us almost 18 years ago.

I don't understand why my first question still hasn't been answered, that is, Please let me know of any local authorized repair centers so that I can take it in for repair.

We've gone back and forth, with you requesting one or two items of information, and me replying each time with the information you have asked for. Then two days later, a reply from you asking for another piece of information.

I've never said or suggested or implied that I want to send it to you in the mail or that I think it is still under warranty.

Once again: Please let me know of any local authorized repair centers so that I can take it in for repair.

Thank you,
{my name}
{address}
{email address}

What can I say? Stay tuned!
Blessings and peace..